ORDER ISSUES FAQ

WHY IS MY ORDER WRONG OR MISSING?

Receive your order with the incorrect style? Not to worry, we substitute a style with a similar style if the selected style goes out of stock. If you are not happy with the similar style, GREAT news, not only can you keep the style we sent you but we will resend you the correct style FREE of charge! Why do we do this? We want to make sure you receive your orders as fast as possible. Please contact us on live chat or by phone and we will send you out the correct style free of charge! Face Shield and Thermal Fleece Face Shields Only

WHY DOES MY PROMO CODE NOT WORK?

Promo codes have expiration dates and cannot be used more than once. Promo codes also have to abide by certain guidelines, Ex: minimum purchase value or time of the year.

WHY DOES MY PROMO CODE SAY .01?

Although it appears to be a “penny being taken off”, We use this as a note for our fulfillment team to apply the products with the promo used.