Warranty

Love the product? Love the price? Love the quality? We’ve got you covered.

What’s Covered

Lifetime Warranty — Face Shields®, Frost Tech™ Fleece Face Shields, and Silicone Rings
Covers defects in materials or workmanship under normal use for the useful life of the product.

30-Day Warranty — Apparel
Covers manufacturing defects for 30 days from delivery.

Note: “Lifetime” refers to the product’s functional life, not the owner’s lifetime.

What’s Not Covered

Normal wear and tear (fading, pilling, stretching, cosmetic scuffs, abrasion)

Damage from misuse, accidents, or improper care/washing
Alterations or modifications

Loss or theft

Fit or preference issues (see our Returns/Exchanges policy)

Your Cost

Replacements are free for approved warranty claims.
You pay shipping (and any applicable duties/taxes for international orders).

Proof Required

Photo of the damaged/defective item or the original item if we request a return

Order number or proof of purchase

Current shipping address

Need Help?

Reach out to Customer Support and we’ll take it from there. 

Email Inquiry can be sent to [email protected]

Or reach us via the Chat! Click the icon on the bottom right corner of the page for the Soul Of Adventure -  Assistant.

Please note that we will respond to email inquiries within 24 business hours, excluding weekends and holidays. Thank you for your patience!