Frequently Asked Questions (FAQ)
Can I substitute, wrong or missing items?
Receive your order with the incorrect style? Not to worry, we will resend you the correct style FREE of charge! We want to make sure you receive your orders as fast as possible. Please contact us on live chat or by phone and we will send you out the correct style free of charge! Face Shield® and Thermal Fleece Face Shields Only.
Why does my promo code not work?
Promo codes have expiration dates and cannot be used more than once. Promo codes also have to abide by certain guidelines, Ex: minimum purchase value or time of the year.
Why does my promo code say .01?
Although it appears to be a “penny being taken off”, we use this as a note for our fulfillment team to apply the products with the promo used.
How can I track my order?
US customers: you can track your order through the link provided in your shipping confirmation email. Please allow up to 24-28 hours for the tracking number to repopulate. Shipping confirmations are sent out in the morning and afternoon on the day the order ships out.
International customers: you can track your order through the link provided in your shipping confirmation email. Please allow up to 48 hours for the shipping confirmation to be updated.
Once an order is submitted, we are unable to make any changes to quantity, sizing or your shipping method. There is a small time window after placing the order that we may be able to cancel the order or modify the shipping address.
Please speak to us on live chat or call in at (561) 210-5475.
Why do I not have a tracking number?
If you order a Single Face shield, we ship letter-rate so you will not have tracking.
All other orders will have a tracking confirmation sent to your email.
- Please check your order confirmation and make sure you have specified the correct email
- Next, please check your junk/spam folder in your inbox
- Please understand we send you two emails the first is a confirmation email of receipt
- The second is the shipping confirmation email with a tracking number that will be active within 48 hours, as there can be delays with our shipping carriers technology.
Where is my order?
We noticed that one of the items you selected is currently on Pre-order due to high demand. Please wait until the item becomes available or choose a replacement so that we can ship your order as soon as possible.
When should I expect the Pre-order to arrive?
Normally the ETA is around 10 business days. But it may take longer due to unexpected delays
Can you ship the rest of the order and wait for the Pre-order item?
Unfortunately we cannot split the order at this time, the best thing to do is wait for the pre-ordered item or replace it for a different one by contacting the Customer Service team.
Refund me for the out of stock item and ship the rest of the order.
Sure, I will make the necessary adjustments to your order and refund you for the out of stock item and will be shipping the rest of the order as soon as possible. You should get a tracking number once the order is shipped.
I do not want to wait, just cancel my order and I will reorder whenever they are available.
Thank you for letting us know. We are going to process your refund and it should be posted back into your account within 3-5 business days.
How do I send back a return?
Not happy with your SA product? Return it to us within 30 days, and we’ll give you a full refund. Please follow the steps below:
- Please contact SA on live chat or by phone and we can advise how to return if you are needing help with an exchange.
- Please ship back to our facility: 2045 High Ridge Rd Suite A Boynton Beach, FL 33426, with a note explaining what you would like (full refund or exchange)
- International shipping charges cannot be refunded.
- SA belts, watch bands, dog collars or dog leashes can not be returned see warranty.
International Customers: view our Returns Policy page for more information.
What is your return policy?
You can return your items within 30 days of your purchase for a full refund excluding the shipping cost. Items must be unworn and still have packaging intact. Our return policy excludes the following products, belts, watch brands, dog collars or dog leashes.
We will not process refunds for items without packaging intact.
Am I able to process an exchange?
At this time, we are able to exchange product for equal value. *Excluding on SA belts, watch band, dog collars or dog leashes*.
Item missing from your order?
All claims for missing items need to be claimed within 14 days once your item is delivered.
What's a Face Shield®?
SA Co. Face Shield® tubular bandanas offer style and sun protection without weighing you down. Face Shield® tubular bandanas can be worn MULTIPLE WAYS! Lightweight and comfortable, our Face Shields® wick away moisture, dry quickly and breathe well. They can be worn more than 10 different ways—from a beanie to a headband to a hair tie.
You’ll be amazed by how effectively it reduces skin temperature and helps maintain hydration to keep you fresh and ready while outdoors.
Do Face Shields® filter Coronavirus (COVID-19)?
The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain to help slow the spread of COVID-19. SA FACE SHIELD® tubular bandanas are not manufactured to and do not prevent bacteria or viruses.
Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.
How long does it take to ship my order?
SA Co. will process your order within 24 hours of receipt. This will include all orders we get from Sunday through Thursday (excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. SA Co. can not control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility.
Priority Shipping 1-3 Business Days
Priority orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday(excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. We do however post a tracking number once the item leaves our facility.
First Class Shipping 1-4 Business Days / West Coast up to 7 Business Days
First Class orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday(excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. We do however post a tracking number once the item leaves our facility.
How do you handle back orders?
Due to high volume of orders we very rarely will be out of stock of an item. We will notify you by email or phone if this occurs with an estimate ship date of the Back ordered product.
Where does my order ship from?
Do you charge sales taxes?
We are required to collect state sales taxes for most states at rates which are set by each state, county and local municipality as determined by the zip code where you receive delivery.
If the state given in your shipping address is one of these states, applicable sales taxes will be added to your total amount and shown on your checkout pages unless an exemption is requested and the order is placed as stated above.
Do you ship internationally?
Yes, we ship internationally but please note that customs can be extremely difficult to work with and duties/taxes may be charged. Please review all information on our international shipping policy so you fully understand your country’s logistic behavior.
What countries does SA ship to?
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated at checkout.