Dear Valued Customer: There are several issues in the transportation networks now that are causing delays in transits and tracking event scans.

1.       Heavy volumes into our Mail DCs which are at or above maximum capacity.

2.       Level loading to additional DCs to process the volume overages.

3.       Delays at USPS due to high volumes, employee shortages due to Covid, announced no overtime.


We are working daily to find ways around this delays where we can process your shipments timely. We have extended operating hour in all DCs and actively adding processing space and equipment to handle not only these delays also working to gear up for the holiday peak season.

I have included our Domestic COVID-19 update from our Customer Portal. These delays you’ve noted are not typical in a normal environment, but with increased volumes going through our terminal in Orlando, as well as COVID-19 challenges, we are facing delays in the initial processing events. Some guidelines for expectations are below.

Coronavirus Domestic Update 7-27-2020

Dear Valued Customer:  DHL eCommerce Solutions continues to monitor the impact to domestic delivery due to the COVID-19 outbreak.  While contingency planning is in place, we continue to experience delays. Due to high volume in our network, air capacity challenges in the market and restrictions into the affected areas, ALL parcels are likely to experience an unavoidable increase in processing and delivery times.


Estimated delivery delays due to COVID-19 from specific Distribution Centers and surrounding areas by product.

Expedited Delays

Up to 1 day for ATL, BOS, CAK, CVG, DFW, EWR, IAH, PHX, RDU, SLC

Up to 2 days for BWI, LAX, MCO, DEN, ORD

Ground Delays

Up to 1 day for MCO, SLC

Up to 2 days for IAH, PHX


Please note, If you are shipping to PHX and surrounding areas, please expect delays for, EXP & GND +3 days.


We will continue to provide updates through our Customer Web Portal as they become available. To ensure the best service possible and to assist with our planning, we ask that you please alert us regarding any large volume increases or needed pickup cancellations or adjustments.  You are able to provide alerts through your Customer Support Representative or directly to our Transportation Operations Center (TOC) at [email protected] or call 1.800.426.7478.  As always, thank you for partnering with DHL eCommerce Solutions.