RESHIP AND REFUNDS

RE-SHIP PROCEDURE

For our Domestic SA Team Members, please allow

10 business days before you do the following:

  • Invalid Address: If your address has been determined to be invalid, we will need you to verify your address.  A fee may be incurred if we have to adjust your address and reship your package.
  • Dead Letter: If the tracking number shows “Dead Letter”, no worries! We will reship your order at no cost to you.
  • Missing or Incorrect Item: If you were missing an item, received the wrong item or wrong size, no worries! We will send you a return label to have the issue resolved at no cost to you.

For our International SA Team Members, please allow

20 business days before you do the following:

 

PLEASE NOTE:  We will only be able to reship an International Order once.

REFUND PROCEDURE

  • If the tracking number shows updates, we will ONLY be able to refund product cost.
  • If the tracking number never updates, we will issue a FULL REFUND.

PLEASE NOTE:  Domestic customers must wait 10 business days from the last scan.  International customers must wait 20 business days from the last scan.